by Carol
Funny thing about volunteers: They don’t always volunteer to volunteer. So where do you find volunteers?
Since we’re coming up on VBS season and recruiting time for Fall Bible studies, let’s start with finding volunteers for teaching positions: Continue reading
Most volunteer leaders (myself included) can tell stories about crafts, activities or events they planned when a volunteer helper did something totally unexpected and derailed the project. I learned some tips from a workshop to lessen the frequency of that happening.
I worked with kids’ choirs for years as the lone Pied Piper, with one helper (usually a pianist). It was easy as long as there were only 6 or 8 kids. When I moved to a church where I had more than 20 first- through third-graders in a room, though, I clearly needed help. The choir coordinator recruited the helpers, so I could have walked into a room that year with about 24 kids and 3 adult strangers. I had detailed lesson plans, all the materials we needed, and a bag full of tricks. Thanks to lessons from the workshop, though, I had already turned 3 “strangers” into a team.
Tip #1: Build your team first.
Meet with your team before you try to work together. Find out what drew them into the ministry. Let them share what they see as their strengths, their concerns, and their prior experience. Often, even people who have worked together for years in a ministry don’t really know each other at that level. You need to know — and they need to know — what qualities they bring to the team.
Tip #2: Paint the big picture.
What is the essence of this ministry — and what difference will volunteers make?
When I direct kids’ choirs, I always want to engage the kids at the heart level. I want them to become comfortable with the fundamentals of music and to learn to praise God with their voices. I never want to force kids to sing or make them feel like they were in school. My goal is joyful noise.
As a result, my classroom is always a bit chaotic (always!) because I use everything from peanut butter and clown noses to slides of Paris and funny accents to keep their attention. Helpers in my class learn to help focus the kids’ attention on the leader (whether me or one of the helpers) in large group activities. I ask them to guide the children in our small group time — not do the activity for the kids.
Tip #3: Spell out your expectations.
Everyone expects something. For example, it’s easy to be on the same page when things go well, but people have different ways of dealing with challenges.
Over the years, I’ve had helpers do everything from starting a game on the other side of the room (essentially, competing for attention) to yanking kids out to scold them in the hall. One helper sat with one anxious little one on her lap every week, ignoring all the other kids. At that point, it’s too late to “train” your volunteers.
I learned to let volunteers know up front what I expected, while I had time to get their input and feedback. I asked them to come alongside the rambunctious child, gently put a hand on his or her shoulder, and direct the child’s attention back to the leader with a nod or a small gesture. Helpers modeled whatever the children were supposed to be doing — singing, listening, watching, etc. Sure, we could have figured things out later, as we went along, but I left “later” for tweaking our teamwork and dealing with the unexpected.
Great results
After 20-plus years working with kids choirs, I have kids who have grown up to do some wonderful things in music and ministry, and adults who have grown from total strangers to dear friends. The best years were the ones where I built the team, shared a vision of the big picture, and let everyone know up front what I expected from them.
When I was in law school, I spent a summer as an intern at the Pentagon. One day, I was given a quick tour that included the office of the Secretary of the Air Force. I will never forget the demonstration of a big machine they had. A pen was strapped on top, a stencil was inserted, and a piece of paper was put under the pen. When the machine was turned on, the pen traced a perfect signature for the Secretary of the Air Force. They had a handful of stencils available for other signatures, too.
Since then, I’ve never been able to look at a “hand signed” letter or certificate the same way. And now we get email blasts with our individual names on them and letters with electronic signatures. No matter what a thank you letter or note says, I wonder who really sent it and if anyone really cares.
I was thinking recently about how, when, and why we thank volunteers. There are books, articles, and websites devoted to volunteer appreciation. They can be a great help. But I started with the Bible. I was actually surprised at what I found.
The first Bible study resource I checked was BibleGateway.com. A search for “thank” pulled everything on thank, thanks, thankful, thanksgiving, etc. Then I went to my Strong’s exhaustive concordance for the NASB and my exhaustive concordance for the NIV translation.
In each case, the results were the same: I didn’t see any instances where they were thanking people. The thanks were always given to God.
It bothers me every year at Thanksgiving time that so many people miss the point of the holiday. It has turned into a time of remembering to thank people in our lives — not a bad thing in itself by any means, but not at all what the Pilgrims had in mind. The Pilgrims took their cue from the Old Testament Feast of Ingathering (Ex. 34:22), when the Hebrews thanked God for the harvest. Sure, the Pilgrims (and the Hebrews) appreciated what people around them had done that helped the community survive, but they expressed their thanks to God.
So, does that mean that the writers of Scripture ignored people who were doing good work and being a blessing? Definitely not. Paul frequently thanked God for people. (See 1 Cor. 1:4, Eph. 1:16, Phil. 1:3, 1 Thes. 1:2, 2 Thes. 1:3 and 2:13.)
People were “appreciated” and “honored” — valued and shown that they were esteemed. For example, when the pagan king of the book of Esther (chapter 6) looked for a way to show his appreciation to Mordecai for exposing an assassination plot, he asked his staff what honor or dignity had been bestowed on Mordecai (v. 3).
When we honor people, though, we need to keep perspective. We overstep our bounds when we honor people above God (1 Sam. 2:29). We love and appreciate our volunteers, but let’s not get confused about where they come from. God sends and equips them. And we need to thank Him for that.
I don’t mind, obviously, when someone thanks me for doing something. When I’ve done something in ministry, a “thank you” lets me know that I’ve made a valuable contribution. But I like it even better when I see that something I have done prompted someone to give their thanks to God.
Topics in this category: big picture, Encouraging spiritual growth, communicating with volunteers, volunteer appreciation, rewarding volunteers, volunteer burnout, organizational culture, group dynamics, accountability, joy